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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
290 ratings and 170 comments received in the last 90 days.
20 August 2024
Friendly and professional service
19 August 2024
The purchase of my new car was straight forward. Simon was polite and very helpful in all matters. Very quick in answering my emails and always ready to support me.
16 August 2024
Couldn't fault anything, really looked after, friendly
16 August 2024
Have bought a car from Simon Gardner previously-excellent & knowledgeable salesman. Thoroughly satisfying experience.
16 August 2024
Excellent dialogue with my sales representative, both knowledgeable and friendly
12 August 2024
Good communication
02 August 2024
Very personable customer service from Ricky from start to finish
02 August 2024
Excellent throughout the whole pricess
30 July 2024
Emily was efficient polite and very informative and helpful
16 July 2024
The moment I entered the North Oxford Mini Centre I was treated with courtecy and friendliness. I made the Sales Person aware of my vehicle requirements from the start. I required a vehicle with urgency. The Sales person and Centre manager delivered.
06 July 2024
North Oxford MINI always give top personal attention.
03 July 2024
Simon was great, as always
02 July 2024
Really happy with the level of customer service.
02 July 2024
Emily was just brilliant- nothing was too much trouble or question too trivial
28 June 2024
Amazing from the whole team from start to finish. Knowledgeable & helped me spec the right car for my needs, understood and allayed any concerns, communication great throughout and car arrived earlier than expected.
27 June 2024
communication was great
27 June 2024
This is the 5th MINI I have bought from North Oxford MINI. Buying from them is a no brainer.
27 June 2024
Good efficient service
15 September 2024
The service is unfussy, friendly and dependable.
15 September 2024
Staff friendly and polite, on time
15 September 2024
N/A
15 September 2024
Everyone very helpful. Thank you!
15 September 2024
Satisfied but could be better.
15 September 2024
Because I am
14 September 2024
Friendly and efficient service.
12 September 2024
The service we received was excellent and we were fully informed what had been done.
11 September 2024
answer give above
10 September 2024
Work done as requested, no issues, lovely Cooper S courtesy car
09 September 2024
No issues
07 September 2024
Friendly helpful staff. Very courteous. I was informed of what was happening to my car, given choices and how long it would take. Receptionist on the phone that morning was reassuring and exceptionally helpful. Free drinks and biscuits welcomed
07 September 2024
Service very thorough with recommendation for tyres
07 September 2024
Once again great service
07 September 2024
Amanda is very helpful. Thank you.
07 September 2024
Friendly smooth transaction
06 September 2024
Did a good job
06 September 2024
Great experience, friendly team, a warm welcome for me and all of my young family.
05 September 2024
Looked after me well. Offered to drop the car at home when I was unable to collect. Great service.
04 September 2024
Regi is thoughtful, thorough and brilliant with people.
04 September 2024
Courteous and efficient.
03 September 2024
No problems
03 September 2024
From start to finish everyone at North Oxford Garage gave excellent service
03 September 2024
Always rested well by staff
02 September 2024
Reggi explained the service could take all day but when I asked if possible for mid afternoon she sorted it for me.
02 September 2024
Perfect once it happened
02 September 2024
Done on time at a price I was advised when I booked
02 September 2024
I love the time and care Mini puts into its customers. Great communication and always an excellent service.
02 September 2024
The two minor problems I had were easily rectified and in a friendly manner.
01 September 2024
Well taken care of
31 August 2024
Always give a good service
30 August 2024
Friendly and efficient
30 August 2024
My service went quickly and was well informed of things needed to be done Reggie sorry if miss spelled was great.
30 August 2024
Becky is always brilliant All the above reasons
30 August 2024
She set clear expectations and met them. I really appreciate when somebody under promises and over delivers. It builds trust.
28 August 2024
Appeared to have solved my problem
27 August 2024
Regi was one of the best people that I have dealt with so far. She instilled confidence, was polite and efficient
27 August 2024
it was a very quick and efficient
26 August 2024
Work completed - car looked excellent
26 August 2024
Good experience
25 August 2024
I left a letter regarding my account with the service team, to date I've not received a reply .
25 August 2024
Did everything they said they would.
25 August 2024
very good service
25 August 2024
Quick and easy
24 August 2024
Reggie (person who we dealt with, not sure if that's how she spelt her name) was very helpful, informative, an asset to the company.
24 August 2024
so friends and efficiant
22 August 2024
Stress free, appointments readily available and great staff
21 August 2024
Yes informed and professional service as always
20 August 2024
Very engaged staff, lovely showroom. Only negative is diagnostic charge which then doesn't show when being asked to approve work so comes back as an aggravating extra
20 August 2024
As usual I get a clear picture of the service completed on my car
20 August 2024
Exceptional customer service from Becky
20 August 2024
Friendly and polite. Easy to deal with
20 August 2024
Satisfied with the service received
18 August 2024
Friendly and knowledgeable staff -Ben and Becky were absolutely great, always great service!!
15 August 2024
Customer service was very hey
15 August 2024
satisfied
13 August 2024
The team are amazing
13 August 2024
Feed back very good also to find out what was found on the video
12 August 2024
No problems
12 August 2024
Air con problem solved effectively and economically. Thank you Becky.
12 August 2024
Was given all information up-front so I knew what was happening.
11 August 2024
I have always been well informed as to how my Service is progressing and details of any costs involved .During the latest service I received a short on line Video showing me how my Car was being inspected and I thought this was very interesting .p
10 August 2024
All good
10 August 2024
As above
07 August 2024
I always enjoy coming in and be treated kindly, professionally and I always have so much fun with the staff. They all go above and beyond their duties.
06 August 2024
I have had no problems using them. I trust them with my car.
05 August 2024
Again, great service
05 August 2024
All good - except they took my L Plates!
04 August 2024
Delivery & collection went well
04 August 2024
You guys did a great job and as mentioned above your colleague Regi Kis went above and beyond customer service.
03 August 2024
Completely satisfied
02 August 2024
I'm queried something so the staff rechecked and reassured me that all was correct and safe. And I love picking up my CLEANED car after the service!
01 August 2024
I had exceptional service from Regi!
01 August 2024
Darren made it all very simple and did a great job throughout the deal.
30 July 2024
Again, excellent service and communication
28 July 2024
Good coffee and WiFi
28 July 2024
Good communication and pleasant interactions with staff.
27 July 2024
The driver door mat fixing in the floor went missing, still waiting for it although I believe it is in the post. The service of my vehicle was very good, pleased with the level of communication.
27 July 2024
I was happy with everything and the car was cleaned too!
26 July 2024
Seamless service
26 July 2024
All round pleasant experience
25 July 2024
Good service
24 July 2024
My other car is a Range Rover, nearly 6x the price of my mini, but the ownership experience with my mini is way better!
24 July 2024
Very helpful. Can't fault them.
24 July 2024
Prompt & informative service
22 July 2024
The service team is helpful and efficient. Thank you.
22 July 2024
See above
22 July 2024
Great service throughout the process
22 July 2024
Always about the people - and your people are brilliant - kept me informed throughout and went the extra mile
22 July 2024
Communication was great, everything completed to satisfaction, Becky in the service dept. was really nice to deal with. I unexpectedly had to bring my son with me who has additional needs, the receptionist really made him welcome, giving him drinks.
22 July 2024
Always good service
20 July 2024
prompt and attentive service issues fully resolved
20 July 2024
It has been as pain free as could be hoped. In fact I always enjoy visiting the dealership.
20 July 2024
Versatile
20 July 2024
Goes like a bird
19 July 2024
Keeps you in touch with what happening to the car.
18 July 2024
Service advisor went beyond what I would of expected
18 July 2024
Prompt friendly service who kept us in touch with what was happening with the car
18 July 2024
Service good
17 July 2024
Very polite and helpful.
17 July 2024
Great service
17 July 2024
Excellent services nd i ws kept informed of progress.
17 July 2024
Staff at North Oxford most helpful and knowledgeable
16 July 2024
Quick, efficient and courteous
16 July 2024
From booking service to dropping off car on service day and to picking it up after service, North Oxford Garage thought of every bit of convenience that a customer would most likely require. Special thanks to Becky for all the help throughout.
15 July 2024
Competan staff.
15 July 2024
The service team at North Oxford is first-class. Appointments are easily made and the staff themselves are welcoming and informative. Any additional work required is explained in detail and expert advice is always on hand.
14 July 2024
Because good customer service is important
14 July 2024
All work completed efficiently
14 July 2024
The cost was explained before by the representative, the work was carried out in the time estimated and I received a full report; so, good attention.
14 July 2024
Greeted on arrival, everything explained ref content of service. As I was waiting I was offered drinks and biscuits while I waited, also, kept informed of the progress
14 July 2024
Prompt friendly service
14 July 2024
My car is well looked after and so am I as a customer. I'm always happy with the work done and the car is returned cleaner than it went in. Much appreciated. Thankyou:))
13 July 2024
Good and courteous service - my only criticism is the phone response which is slow and rather cumbersome
13 July 2024
Polite friendly staff. Nice surroundings. Work carried out quickly. Good advice given.
12 July 2024
Excellent service
11 July 2024
Good service and quite quick
10 July 2024
The booking and booking in process was very good but I had to call to see if the car had passed its MOT and if it was ready for collection. Even though the health service check video had already been sent.
10 July 2024
I was delighted with the care and attention given to the work plus the helpful follow-up (a slight issue arose following the work, but which was not foreseeable or the fault of the mechanics, and this was sorted straight away with minimum fuss.
09 July 2024
Excellent service
08 July 2024
Nice quick service and pleasant environment to wait.
08 July 2024
Services went well, but took slightly longer than anticipated.
06 July 2024
Service was done promptly and well
06 July 2024
Trustworthy!
05 July 2024
Very thorough inspection of car. Liked the visual video.
05 July 2024
Extremely professional and personable service advisor on completion of visit. Staff at the beginning of the visit also very helpful.
03 July 2024
Service department are top tier.
03 July 2024
The service team addressed my issues fully and provided advice and explanation to avoid the issue happening again
03 July 2024
Service done without any problems
03 July 2024
Because I'm completely satisfied
03 July 2024
Excellent customer service.
01 July 2024
Staff were polite and efficient.
01 July 2024
Great customer care by service agent
30 June 2024
The service was completed on time.
30 June 2024
Addressed all the items I had asked to be done
30 June 2024
As above. Greg was very easy to deal with and helped me set up the Mini App which was great
30 June 2024
Seen quickly and treated with respect throughout.
29 June 2024
The service is excellent
29 June 2024
Because I could not ask for better. On my last visit Becky was really helpful in going the extra mile nothing to much trouble.
29 June 2024
Great service, customer engagement.
27 June 2024
I'm very happy with the service Mini provided. Regi, our service advisor was very accommodating, she communicated with us numerous times and kept us informed with updates at every stage of the repair process. She answered all our questions.
27 June 2024
Staff all very attentive and cheerful, particulary Becky.
27 June 2024
Kept up to date with progress of my repair
26 June 2024
Always friendly and helpful
26 June 2024
Very straightforward service experience
25 June 2024
An absolute breeze booking in my MOT and break fluid change. Becky was there to assist with everything and kept me well informed
24 June 2024
Very helpful
24 June 2024
Efficient service, no extended waiting and staff are very good at what they do
24 June 2024
I was contacted regarding my mot and kept informed
21 June 2024
I did ask about having the stripes changed while vehicle in for a service. Nothing in stock for immediate work and quote too expensive at £364
21 June 2024
We were on a business trip and needed to get home the same evening, but we had a flat tyre. The staff fitted us in for a repair at short notice, which was much appreciated.
27 August 2024
Centre is really clean and inviting