Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

sales

5

As above

06 September 2017

service

5

Efficiently carried out.

05 September 2017

service

5

Great!!

05 September 2017

service

5

From arrival, the experience was relaxing and I could sit down and relax, look at the cars and make a few work related calls.

29 August 2017

service

5

I was well looked after

29 August 2017

service

4

Did not have a service cannot comment, but what was done seems to have been fixed for now.

28 August 2017

sales

4

Very courteous and helpful salesman

25 August 2017

service

3

Friendly staff, but pricey

23 August 2017

service

4

Everything g went smoothly from handing he car over to driving it away. The only down side if you can call it that was the new premises were somewhat clinical!

23 August 2017

service

2

I rang to see when I should book a service as the car was 2 years old and I have TLC. I was booked into a date:when I took the car in I was told that they couldn't service the car as mileage was 17,850 and this did not meet the criteria

23 August 2017

service

5

Richard was extremely professional and helpful

19 August 2017

service

4

service is efficient

18 August 2017

service

5

Efficient and easy - did all that they should have done

16 August 2017

sales

4

One problem with satnav code, but otherwise exemplary.

16 August 2017

service

3

car wasn't valetted and cleaned as is normal service from mini

15 August 2017

service

4

Vehicle service and repair was very good. Very friendly staff. Got a bit bored after a 2 hour wait though but that's just me.

15 August 2017

service

4.5

Quick and easy experience, very accommodating and informative.

14 August 2017

service

5

Efficient service. Well informed staff with a smile

10 August 2017

service

5

Everything was great. Richard was very friendly!

08 August 2017

service

2

The staff were wonderful and helpful but the estimated time given to change my brake pads was incorrect. I was told 1.5 hours which was fine and I had planned to sit and wait. It actually took over 3 hours! Messed up my day!

08 August 2017

service

3

Was told to collect car at 2pm but it wasn't actually ready until 3.15pm, resulting in a considerable wait.

07 August 2017

service

5

Well organised

07 August 2017

service

5

More than satisfied as everyone is very friendly from the moment you enter the salesroom, you are greeted with a smile and a warm welcome from the lady on the front desk to the serving and sales departments.

04 August 2017

sales

5

Staff were very efficient, friendly, knowledgable an professional

03 August 2017

service

5

Did all that was asked

03 August 2017

service

5

Excellent in all fields

03 August 2017

service

3

Initially I had to chase Mini twice to book the service in and no one telephoned me back.

01 August 2017

service

5

The process from booking a service to completion was user friendly.

28 July 2017

service

5

Great service from Mrs Sam White who has sold us a few of our cars

28 July 2017

service

2

Arrived on time to be told they didn't know which service I was having. I was told it would take 1 hr 40 mins but I was there for 2 hours and 40 mins! Also was told I have to take the car back for a check to be run on the lights, can take 8 hours

27 July 2017

sales

5

Team at mini Oxford were excellent

26 July 2017

service

5

Good customer care, good feed back, car ready when said, it was also valeted

26 July 2017

service

4

Service carried-out within the time stated, good waiting space at the new garage, car reappeared all clean. Frustrating that the car had to go in twice due to not being allowed to do oil change less than 2 days early - staff also frustrated!

24 July 2017

service

3

Difficulty getting in touch with service dept...had to call 3 times before they finally got back to me. Excellent service during service and then when went back for follow up work they had failed to inform me the workshop had moved back to Long Hanbo

24 July 2017

service

1

Because of the above reasons...service advisor's complete inefficiency.

24 July 2017

service

5

Everything excellent as always, very efficient and helpful

22 July 2017

sales

4.5

I was kept up to date at each step

21 July 2017

service

3

See above

20 July 2017

sales

5

Everything was planned and arranged around my needs and what i was able to do.

20 July 2017

sales

5

Ricky was excellent

15 July 2017

sales

5

Josh Clarke at the North Oxford branch provided excellent customer service right from the first test drive through to delivery of our new car - nothing was too much trouble.

14 July 2017

sales

5

See above. The handover was friendly and efficient. Simon G made it very personal and this added to the experience. Couldn't fault it.

14 July 2017

service

5

As above

14 July 2017

sales

5

The staff were all very polite and professional - and made you feel very welcome.

14 July 2017

service

5

It was completely effortless & I had a charming young lady from mini to guide me through the process

14 July 2017

service

5

As question 1. Everything was so good.

14 July 2017

service

3

Very friendly and helpful staff and car was cleaned before collection. Whilst I understand every effort was made to diagnose the problem the issue was not solved i.e. engine occasionally cutting out when reducing speed on a r.a.b. or at a junction

13 July 2017

sales

5

Sam was always on hand to answer questions and we were a,ways made welcome in the showroom the service was excellent.

12 July 2017

service

4

I would have been completely satisfied if it had been at Long Hanborough - but not long to go now!

10 July 2017

service

4

Great service from the team in North Oxford but surly BMW staff when i went to the wrong desk on my first visit and the uncertainty of location leading up to the service meant i could not be completely satisfied.