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Customer Reviews.

sales

3

I had some issues regarding the bike rack. However, this was resolved. I identified with the Brand Manager some training issues which I hope have been addressed.

17 November 2017

service

4

everything went as planned and even the cost was lower than original phone quote which is always nice

17 November 2017

service

4.5

The customer service was very good and the car was returned on schedule with all work and corrective maintenance notified and agreed.

15 November 2017

service

5

Good team communications, waiting area business like atmosphere, kept informed, managed expectations ie under promise over deliver

14 November 2017

service

5

very polite

14 November 2017

sales

5

Everything explained in a professional and friendly manner

12 November 2017

sales

5

*Good customer service, no pushy sales talk*Excellent product knowledge*Right amount of contact by phone/ email

12 November 2017

sales

5

The customer service was fantastic and couldn't be faulted

10 November 2017

service

4.5

Very satisfied but your coffee machine wasn't working! and there was no courtesy car available.

10 November 2017

service

4

All good but car clean not brilliant.

10 November 2017

service

5

Good service

09 November 2017

service

5

Very helpful staff

09 November 2017

service

5

Very satisfied - found an issue at the end of warranty check that was sorted the same day free of charge! Can't ask for better service than that.

09 November 2017

service

4.5

Staff friendly and helpful

08 November 2017

service

2

Car difficult to start. Work completed £440 paid.Problem not solved further work £364. We were upset that we had been charged 2 diagnostic checks. We contacted and were refunded 1 diagnostic fee. Staff however, are always pleasant.

07 November 2017

service

5

Polite and did what they said they would do

07 November 2017

sales

5

STRAIGHT FORWARD AND NO COMPLICATIONS

07 November 2017

service

4.5

Excellent service - from answering phone to booking to way issues were handled. Only minor point was car was cleaned outside and inside but only the front area not the boot / back of a Clubman. Minor point but otherwise, perfect.

07 November 2017

service

4

I had no problems with the promptness of my service

06 November 2017

service

5

Efficient booking in, kept informed of process, good resume of what done and possibly needed doing in future. Seemed honest and truthful and professional.

06 November 2017

service

4

Kept to schedule. Kept informed of progress. Advised of any other problems related to the car.

05 November 2017

sales

5

The whole transaction was slick from start to finish. I was very well looked after. Nathan was fabulous.

05 November 2017

service

5

See previous answer

04 November 2017

service

3

For reasons given above.

04 November 2017

service

5

The service was very straight forward, I was greeted very warmly by the staff and the vehicle was ready before the estimated time

03 November 2017

service

1

As above + when the car was returned to me the seat changed - not just back but up and down, recline etc, tyre pressure reset on the dash so had to go out for a drive to sort this out, I have developed a mysterious rattle in glove box area ...

01 November 2017

service

5

Information at hand. Helpful friendly customer service. Didn't have to wait long

01 November 2017

service

4

I was accidentally over charged, although this was quickly rectified when highlighted, before leaving the mini service area.

01 November 2017

service

5

Kept up to date and informed along the whole process of my service.

01 November 2017

sales

5

Nothing was too much trouble. No question too simple.

31 October 2017

service

5

Great customer service! I was slightly late for picking up, and staff waited for me, really appreciated!

31 October 2017

service

3

A courtesy car was not available for 5 weeks and we live 20 miles away from the centre. However on the advice of your staff we telephoned Mini emergency service who arranged a hire car so that the fault could be investigated and the car serviced

31 October 2017

service

3

I could have done without the horrendous music in the waiting area. Next I will bring ear plugs

30 October 2017

service

5

Price as quoted car ready on time

30 October 2017

service

4

It was good, a bit of a wait but perhaps it was necessary.

30 October 2017

service

4.5

Usually 5/5 but a shame to get a dirty car back, so had to be 4.5/5!!

30 October 2017

service

5

There was nothing to complain about.

28 October 2017

service

5

Ben was exceptionally helpful and extremely knowledgable regarding my MINI features.Very prompt in communicating with me the next week following a specific question asked of my particular vehicle (information not to hand as dealership IT system down)

28 October 2017

service

5

Excellent service and attention

27 October 2017

service

4

Couldn't get a service while you wait appt. The garage is difficult to get to / from on public transport, so lounge / waiting area with wifi would have been better, so I would've worked from there for the day.

26 October 2017

sales

5

Nathan Thomas at North Oxford Mini was very good - excellent customer service!

25 October 2017

service

5

I chose to wait while it was done and had coffee and bicuits and was readyit in the time as given and went home with a lovely clean Mini

24 October 2017

sales

5

Staff civil and courtesy.

24 October 2017

service

2

Service inside the garage was excellent. When I got my car back afterwards, they had moved a small cactus from drink holder (no need to move this) and thrown it on back seat and broken it. Gift for someone ruined and mud all over back seat.

23 October 2017

sales

5

EXCELLANT CARE

23 October 2017

service

4

Work carried out efficiently with minimum inconvenience to myself.

21 October 2017

service

4

When extra work was needed on my car, a time estimate was not given. I was late to meet my young son from school due to overrunning of appt (due to additional work).

20 October 2017

service

4

No courtesy car available for several weeks so had to rely on lifts to and from showroom

20 October 2017

sales

5

Just great all round

20 October 2017

service

5

Efficient and polite staff