Efficiently carried out.
From arrival, the experience was relaxing and I could sit down and relax, look at the cars and make a few work related calls.
I was well looked after
Did not have a service cannot comment, but what was done seems to have been fixed for now.
Very courteous and helpful salesman
Friendly staff, but pricey
Everything g went smoothly from handing he car over to driving it away. The only down side if you can call it that was the new premises were somewhat clinical!
I rang to see when I should book a service as the car was 2 years old and I have TLC. I was booked into a date:when I took the car in I was told that they couldn't service the car as mileage was 17,850 and this did not meet the criteria
Richard was extremely professional and helpful
service is efficient
Efficient and easy - did all that they should have done
One problem with satnav code, but otherwise exemplary.
car wasn't valetted and cleaned as is normal service from mini
Vehicle service and repair was very good. Very friendly staff. Got a bit bored after a 2 hour wait though but that's just me.
Quick and easy experience, very accommodating and informative.
Efficient service. Well informed staff with a smile
Everything was great. Richard was very friendly!
The staff were wonderful and helpful but the estimated time given to change my brake pads was incorrect. I was told 1.5 hours which was fine and I had planned to sit and wait. It actually took over 3 hours! Messed up my day!
Was told to collect car at 2pm but it wasn't actually ready until 3.15pm, resulting in a considerable wait.
More than satisfied as everyone is very friendly from the moment you enter the salesroom, you are greeted with a smile and a warm welcome from the lady on the front desk to the serving and sales departments.
Staff were very efficient, friendly, knowledgable an professional
Did all that was asked
Excellent in all fields
Initially I had to chase Mini twice to book the service in and no one telephoned me back.
The process from booking a service to completion was user friendly.
Great service from Mrs Sam White who has sold us a few of our cars
Arrived on time to be told they didn't know which service I was having. I was told it would take 1 hr 40 mins but I was there for 2 hours and 40 mins! Also was told I have to take the car back for a check to be run on the lights, can take 8 hours
Team at mini Oxford were excellent
Good customer care, good feed back, car ready when said, it was also valeted
Service carried-out within the time stated, good waiting space at the new garage, car reappeared all clean. Frustrating that the car had to go in twice due to not being allowed to do oil change less than 2 days early - staff also frustrated!
Difficulty getting in touch with service dept...had to call 3 times before they finally got back to me. Excellent service during service and then when went back for follow up work they had failed to inform me the workshop had moved back to Long Hanbo
Because of the above reasons...service advisor's complete inefficiency.
Everything excellent as always, very efficient and helpful
I was kept up to date at each step
Everything was planned and arranged around my needs and what i was able to do.
Ricky was excellent
Josh Clarke at the North Oxford branch provided excellent customer service right from the first test drive through to delivery of our new car - nothing was too much trouble.
See above. The handover was friendly and efficient. Simon G made it very personal and this added to the experience. Couldn't fault it.
The staff were all very polite and professional - and made you feel very welcome.
It was completely effortless & I had a charming young lady from mini to guide me through the process
As question 1. Everything was so good.
Very friendly and helpful staff and car was cleaned before collection. Whilst I understand every effort was made to diagnose the problem the issue was not solved i.e. engine occasionally cutting out when reducing speed on a r.a.b. or at a junction
Sam was always on hand to answer questions and we were a,ways made welcome in the showroom the service was excellent.
I would have been completely satisfied if it had been at Long Hanborough - but not long to go now!
Great service from the team in North Oxford but surly BMW staff when i went to the wrong desk on my first visit and the uncertainty of location leading up to the service meant i could not be completely satisfied.