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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
276 ratings and 191 comments received in the last 90 days.
08 July 2025
The service from Sarah was great. Helpful, attentive and made sure she understood my needs.
07 July 2025
completely satisfied dealing with Simon Gardener
03 July 2025
Emily is very professional in her attitude and gives an air of confidence in her answers to questions nothing was too much trouble
01 July 2025
Ricky was friendly professional and explained how the new mini changes
19 June 2025
Outstanding, personable, professional and helpful customer service. Thank you to all the staff and to Simon in particular for all his brilliant help.
15 June 2025
See above
12 June 2025
Very good - slight change of spec without notice after I had ordered. No explanation I ordered car with a sun roof - it wasn't explained as to why I was not able to have it.
10 June 2025
Rhys was excellent, from our first interaction when he took over my initial meeting slot due to the member of the team I was booked in with being off sick, through to the handover.
09 June 2025
As above. Also Simon Gardner has always given excellent customer service. He was very patient with all the downloads etc as it has gone paperless. Also explaining the layout etc on the handover.
09 June 2025
Simplicity and speed of process
01 June 2025
Cos there a good dealer
25 May 2025
The car was ready earlier than expected which was a bonus. The paperwork was all prepared and ready when I arrived. Ricky spent time going through the various functions of the car and set it up for me which was a huge help thank you
13 May 2025
There is never any fuss.
07 May 2025
Collection was good but was a little uncertainty and lack of flexibility in the run up to it
30 April 2025
The first car I received had issues with the computer system. I worked with the team and we resolved the issue.
25 April 2025
Rhys and Sam were super helpful and knowledgeable
24 April 2025
Excellent pre sales advice and guidance from Ricky and an excellent hand over from Simon
09 July 2025
All was felt with before time
08 July 2025
Been a customer for nearly 20 years.
08 July 2025
Everyone was very helpful, but I just needed to know what sort of puncture I had. I had to have a seasonal checkup to find out.
08 July 2025
Not happy with the cost of the first service ! Please see reasons in precious section
08 July 2025
Efficient, friendly and very professional.
08 July 2025
See above
07 July 2025
Very good service
07 July 2025
Great service on the car and by staff.
07 July 2025
Because I was satisfied with the service but find the cost high.
06 July 2025
Staff very helpful as well as above
06 July 2025
Problem fixed in good time.
06 July 2025
Lovely coffee and biscuits while waiting
05 July 2025
Very quick and was informed throughout the process. The video is a nice touch
05 July 2025
Very happy
05 July 2025
Chris went far above and beyond my expectations throughout the process, re-enforcing my loyalty to Mini
04 July 2025
No problem with the service, staff are great at North Oxford Mini. Cold drinks and a good look around at the new models. All suitably expensive. Paying over £400 a month for my Countryman, I will downsize soon. It's too much.
03 July 2025
Jazmin was outstanding - proactive, professional, and genuinely helpful throughout a tricky warranty-related repair. She kept me informed and secured a result I was really happy with. Brilliant service from start to finish.
03 July 2025
Wonderful experience - I was supported and everything was explained clearly , with frequent updates about timeline expected
03 July 2025
MINI did exactly what they said they would do.
03 July 2025
Everything well managed and easy
01 July 2025
At North Oxford Mini, the service was exceptional
01 July 2025
Very professional and appeared to be well organised garage
01 July 2025
Great customer service
01 July 2025
Efficient service. Friendly staff.
01 July 2025
Emily and Sam in sales were v professional and communicated with us really well. Jazmin and Chris in service were v supportive and understanding of the difficult situation we found ourselves in with an enormous and v unusual repair bill
29 June 2025
Jazmin at North Oxford Mini has been brilliant. She was very friendly and helpful with all my enquiries.
26 June 2025
Efficient, Jazmin kept me informed on progress of the work
26 June 2025
The service was executed smoothly, friendly staff at check-in. It would have been beneficial if I could of been supplied with a courtesy car
26 June 2025
Because I was very pleased
26 June 2025
Everything went smoothly.
26 June 2025
We had to wait ages for to pay and then the price suddenly shot up when I said I would wait and get the brake pads changed at a later date.
25 June 2025
Excellent customer service. Man who checked me in was perfect balance of professional and personable
25 June 2025
When I checked in for an oil service, it was discovered that I was also due a transmission service. Hazel went out of her way to find a loan car at short notice so I didn't have to wait all day for the service to be completed.
25 June 2025
My initial requirements were met, and then some future issues dealt with which will mean safer, happier motoring for me !!
25 June 2025
See comment above
24 June 2025
Very friendly and very attentive
24 June 2025
All the staff treat you as though you're the only one. Lovely personal touches makes it feel very personal.
23 June 2025
Very satisfied with the care and attention
23 June 2025
Repair took longe than anticipated
23 June 2025
Very happy with service experience. Only one small issue was that wait for car to be washed was 2 hours. So I didn't have it done.
23 June 2025
I was really well looked after by the team and given regular updates on the progress of the service
23 June 2025
All the information was clear and the work was done quickly.
23 June 2025
Long wait for MOT and brake fluid change but then it stretched over lunch time which was understandable
22 June 2025
Explained work undertaken, kepts me informed, explained charges.
22 June 2025
Jazmin kept me informed during the time my car was there
22 June 2025
The garage offers a good place to work. However, there isn't an option to leave so it is very valuable. The staff are attentive and friendly.
22 June 2025
Professional but friendly
21 June 2025
Good service, MOT done efficiently
20 June 2025
Work completed
20 June 2025
Health check very good addition
19 June 2025
All my issues were solved by a very polite and knowledgeable staff
19 June 2025
All good
19 June 2025
100% brilliant
18 June 2025
Brilliant service from everyone at North Oxford MINI!
17 June 2025
Great service
15 June 2025
As above
15 June 2025
Nothing other than completely satisfied. Thank you.
13 June 2025
Good information about summer check. Found problem with the rear brakes Sought my permission to fix it and done immediately
12 June 2025
Good service had to wait longer than usual this time
12 June 2025
Everything dealt with efficiently and effectively - many thanks to Chris Jordan
12 June 2025
Efficient and very helpful service, the staff quickly responded to my concerns.
11 June 2025
always helpful and professional
11 June 2025
Always efficient and friendly.
10 June 2025
Nelo went over and above to sort my tyre issue as quickly as possible. Great service
10 June 2025
People friendly as always. Car clean could have been better
10 June 2025
Staff always knowledgeable and I am confident my car is in good hands. The videos are extremely helpful
10 June 2025
Great work completed plus a video of the health check, which was very good.
10 June 2025
Good service. Good updates during work. Helpful team
09 June 2025
Quick, efficient and professional.
09 June 2025
Staff were amazing and I was able to get home, after not feeling confident in driving an automatic car.
09 June 2025
Kept informed during the day
08 June 2025
Communication with progress on my car was first class
07 June 2025
As above!
05 June 2025
See above. Also it was all completed in the specified time.
05 June 2025
Very professsional
04 June 2025
Completely satisfied, as indicated
04 June 2025
I trust the service crew .
04 June 2025
As sbove
03 June 2025
Overall a great experience
03 June 2025
Thorough work. I like the video walk round.
02 June 2025
Excellent customer service
02 June 2025
Pleasant and helpful staff
02 June 2025
Great service
02 June 2025
They are always so helpful and friendly
02 June 2025
See above
01 June 2025
Car not available yet but I feel confident that things are progressing well
31 May 2025
Super easy to schedule an appointment, very attentive and kind staff, and my car looks great!
28 May 2025
.
28 May 2025
All the staff i had contact with were incredibly helpful and kind
28 May 2025
Efficient.
27 May 2025
I got the solution I required for my Mini
25 May 2025
As above
25 May 2025
For the same reasons as above.
25 May 2025
We were fitted in at short notice, and the work was carried out promptly when we arrived.
25 May 2025
My car went in for an MOT and the self check in is great. I was kept informed and I like the Visual Health Check Video . The building is pleasant , modern spacious and comfortable and the staff are always friendly and helpful.
24 May 2025
See above.
24 May 2025
Regular oil service and also got a valve replaced. Pretty pricey overall but glad everything is working well on my little mini and a particular mention to hazel for being amazing, I hope I get her next time
24 May 2025
As above
24 May 2025
Professional and thorough.
24 May 2025
Good customer service. Really helpful, called back when they said they would etc
23 May 2025
Great service from Jasmine and the service staff.
23 May 2025
Easy to deal with, comfortable place to sit and wait for my car service, friendly and good coffee. Service done faster than expected. Enjoyable experience.
22 May 2025
You looked after me really well & ensured that I had my car back in time for an important appointment (that I had to attend) the next day - the service I received was 5 star
21 May 2025
As above.
21 May 2025
Again, it was down to the staff. Excellent service.
21 May 2025
The Service Department, Jazmin Krong in particular, very helpful, extremely friendly. I was kept apprised of the progress of the servicing of my MINI. Very positive experience.
20 May 2025
Good service
20 May 2025
Everyone went out of their way to look after me as a valued customer- thank u.
20 May 2025
Jasmine was fantastic,friendly polite an asset to the company
19 May 2025
All went well
19 May 2025
I delivered the car at the time requested and I waited until it was ready which was under 2 hours and all the staff were very helpful and courteous.
19 May 2025
Good service
19 May 2025
Everything went as planned and I was kept up to date
19 May 2025
Friendly staff and accommodating. Just unfortunate the quality mini produce.
19 May 2025
As mentioned above
18 May 2025
Very friendly staff, excellent facilities
18 May 2025
No issues
18 May 2025
Always easy to book, check in and pick up. None of the staff try to upsell or add anything on you don't want. The dealership is a nice environment too. I like that I can receive what's app updates which means my day is not interrupted by calls.
18 May 2025
Problem fixed and communication good
17 May 2025
not kept waiting long and loved the video explaining work done.
17 May 2025
I can't fault you guys in any way . From initial contact to getting car back was seamless . You even provided a courtesy car for the duration of the repair process .
17 May 2025
N/A
17 May 2025
Service experience was good and insofar as a problem occurred it was the fault of the system not the individual service
17 May 2025
Because I was completely satisfied
16 May 2025
I was very happy with the treatment at the garage but the pre-service Email I received before check in turned out to be a waste of time as I didn't know what was due and therefore ticked a number of items not required that had to be taken off.
15 May 2025
Very satisfied
14 May 2025
Amazing service improved due to introduction of messaging through WhatsApp, due to my employment this made contact so much easier
13 May 2025
I was satisfied with the service but they couldn't find any problems because it is an intermittent issue. I just hope the problem doesn't recur.
13 May 2025
Technician explained very clearly
12 May 2025
Good service and on time
11 May 2025
Very satisfied with all aspects.
11 May 2025
Everything was explained in full before hand and the video and text updates were very convenient.
09 May 2025
Car ready in time , kept very well updated with progress of service and repair by Mfanelo, who was exceptionally polite and understanding, an asset to the organisation.
09 May 2025
I always got a hassle free experience at North Oxford Mini.
08 May 2025
Very happy with my experience. All information given by Chris about my recalls was helpful.
07 May 2025
See above
06 May 2025
See above answer -the problem was resolved at the time but it was annoying because I have always trusted the Mini garage to do a good job. A clip had been broken on the chrome surround during the repair and just left. Lost my trust in MINI a bit
06 May 2025
They were very accommodating at Oxford Mini and are very thorough throughout the process
05 May 2025
Fixed the problem. Fair regarding costs. Delivered car washed. Good customer service; staff listened and were friendly
05 May 2025
Kept me up todate with how the job was going
05 May 2025
Jasmin was very helpful and polite.
05 May 2025
Clear communication and good availability of appointments
03 May 2025
just price is high
03 May 2025
Grsat
02 May 2025
Kept me informed of progress
02 May 2025
I visited for a minor recall, informed how long it would take
30 April 2025
Mini Service is outstanding compared to any other business I ever deal with. You stand out in these days of poor service. It is obvious you actually care about your customers.
30 April 2025
Good service, quick repair, friendly staff
30 April 2025
Good customer adviser
29 April 2025
Everything was carried out as requested and clear advice given
29 April 2025
Work carried out as advised and within the timeframes
29 April 2025
See above
29 April 2025
Good experience at the show. Very polite staff
29 April 2025
Great customer service and a video showing me what they did
29 April 2025
:)
29 April 2025
All staff were helpful and informative on the day.
29 April 2025
The loan car was ready when I arrived, all the work was done and charged as quoted. I was contacted when the car was ready
29 April 2025
All experience was very good. After going to independent garages, after this experience I'll go back to mini
29 April 2025
Very responsive, charming without being smarmy, highly efficient and well informed
28 April 2025
Everything was sorted quickly and efficiently
28 April 2025
No reason to say otherwise!
28 April 2025
Very helpful staff, good customer service
27 April 2025
As above.
25 April 2025
Friendly, cooperative, professional.
24 April 2025
MOT was ok, there was one minor with an oil leak. It would have been nice if it was fixed on the day, I stead of having to come back another day. But it's fine, honestly don't worry about it.
24 April 2025
Great customer service from jasmine but Hire car was filthy, windows smeared lots of mud inside door matts also disappointed with my own car valet, lots of areas missed
24 April 2025
Great reception. Efficient. I feel valued, The whole dealership experience is way ahead of my other vehicle - a LR product costing 3 times more than my Mini!
24 April 2025
They where really helpful
24 April 2025
Great service.
24 April 2025
I would have liked to receive a documentation of what had been done
24 April 2025
Nothing to complain about
24 April 2025
Very
20 April 2025
Kept informed of the work. Professional and considerate team members.
09 July 2025
Felt special and looked after. Would have liked a bit more talk through the controls and mini subscription as previous car was 15 years old.